Returning faulty goods in France: A glossary

With the New Year comes the inevitable rush to return to the shops with unwanted Christmas gifts or even faulty goods. Here is our handy glossary of useful words and phrases you may require when seeking a refund or exchange of goods.

consumer code – code de la consommation

civil code – code civile

refund – remboursement

receipt – reçu

damaged – endommagé

broken – cassée

purchased – acheté

warranty – garantie

rights – droits

product – produit

seller – vendeur

buyer – acheteur

agreement – accord

defect – défaut

delivery – livraison

repair – réparation

replace – remplacer

damages – les dommages

fees – les frais

legal – légal