How To Use Doctolib in France: English-Speaking Doctors & Online Consultations


Essential Reading

How To Use Doctolib in France: English-Speaking Doctors & Online Consultations

If you live in France or visit for extended periods, you may well have come across the online healthcare portal, DoctoLib. Founded in 2013, the medical website soared in popularity during the Covid pandemic, and today it’s one of France’s most popular websites, with 60 million users and more than 300,000 healthcare professionals registered. Here’s what you need to know about using Doctolib in France.

What is DoctoLib in France?

Doctolib is a medical website and app that provides access to French healthcare professionals. The website is run by a private tech company and is not affiliated with France’s healthcare system, but it offers access to a wide range of medical professionals who have opted to register with the service.

Using the website, you can search for doctors, laboratories, medical specialists, and health professionals; book, reschedule, and cancel appointments online; and also book and attend online video consultations with registered health professionals.

Best of all, the website is completely free to use (although there may be fees associated with visiting a doctor or specialist depending on your social security status in France and mutuelle health insurance).

How does Doctolib work?

First of all, you need to sign up for a free Doctolib account, which you can do via the Doctolib website here.

Click on ‘Nouveau sur Doctolib’ and complete your details, such as your date of birth, telephone number and email. You will need to create a password too.

You can then use the search function to search for doctors, specialists, and medical services, make an in-person appointment; or book an online consultation.

Is Doctolib available in English?

No, the Doctolib website is currently only available in French. However, there are many English-speaking doctors registered on the website, and one of its most useful functions for expats is the option to filter your search based on the languages spoken.

Many expats also prefer the ease of booking doctors’ appointments online. Not only does it eliminate the need to make a phone call in French (a common difficulty for recent expats), but it also gives you extra time to read (and translate if need be) any pre-appointment guidelines and ensures you have all the written information about your appointment available (handy if you aren’t yet confident enough in your French). You can also book online consultations with an English-speaking doctor.

How do I book an appointment using DoctoLib?

You can book an appointment to see a doctor (medecin generaliste), have a Covid test, receive a vaccine, or visit a podiatrist, masseuse, optician, or any number of other specialists via Doctolib. There is a list on the home page of all the wide-ranging services which are available.

Your médecin traitant (GP) may already be registered with the service (or they may use their own online booking service), but you can also book appointments with other doctors or specialists. Search for the required specialist local to you in the required field, and you will also be able to check their availability and whether or not they are open to appointments (some médecin traitants, for example, may only see existing patients; however, many specialists are open for appointments to all).

You can also see the languages spoken; view their biography, qualifications, and professional history; and see photos of their medical practice – all of which can be valuable information if you are choosing between multiple specialists.

When booking a specialist, be sure to check the ‘tarifs’ section. Our article on the Costs Of French Healthcare: Your Carte Vitale, Mutuelle, and Tiers Payant explains more about how French healthcare tarifs work.

Once you have found your specialist, you can make an appointment using the ‘prenez votre rendez-vous en ligne’ box. Select your reason for the appointment (motif de consultation) from the drop-down menu, then choose from the timetable of available appointments. Follow the instructions on the screen, and hey presto, your appointment is made!

Cancelling or amending an appointment

You can consult your upcoming and past appointments at any time by logging into your Doctolib account, and it is also possible to cancel or amend appointments. If there are documents required by your specialist, these can also be uploaded to your Doctolib account, from where the specialist can access them. Similarly, important patient information to read prior to your visit will be accessible from your account.

Doctolib will also typically send out email or text reminders the day before your appointment to ensure you don’t forget.

All you need to do now is to arrive in the right place at the right time!

Do I need a Carte Vitale to use Doctolib?

No. Doctolib is a private service and not affiliated with France’s state healthcare system. Essentially, they act as a middle man, connecting you with healthcare professionals, so you also do not need to be resident in France, be registered in the French healthcare system, or have a Carte Vitale to use the website.

However, you should be aware that, depending on the medical professional you wish to see, you may require a Carte Vitale and/or a mutuelle health insurance in order to be reimbursed for the service. Note that anyone can make an appointment with a doctor in France without the need for a Carte Vitale – however, you will be liable for the associated costs.

How do I book an online consultation with Doctolib?

Another popular service available through Doctolib is the option to book an online consultation with one of the website’s medical professionals. While there are some ailments that will need to be viewed in person, this can be an excellent option for minor injuries or illnesses, requests for a referral, or repeat prescriptions.

Online appointments are often available quicker than in-person appointments, and in many situations, doctors are able to issue prescriptions online, which you can take directly to the pharmacy and simply show them the app. It also means you will be able to speak to an English-speaking practitioner even if there isn’t one in your area.

Click on ‘prendre rendez-vous en video’ to book an online appointment and follow the same procedure as above. As an added bonus, if you do have a Carte Vitale, France’s state health insurance also covers 100% of video consultation fees.

Everything You Need to Know About Healthcare in France

From understanding the French state healthcare system and visiting a doctor to choosing a mutuelle insurance and dealing with your and your family’s health concerns—FrenchEntrée is here to help. Follow our Essential Reading articles for everything you need to know about healthcare in France.

Share to:  Facebook  Twitter   LinkedIn   Email

Previous Article Cooking Retreats in Burgundy and Provence – Buying Case Study
Next Article News Digest: Heatwaves, Narrow Election Results & a First for Offshore Wind in France

Related Articles

Carol, a teacher from Hurworth in Darlington, lives in Charente in South-West France, where she runs La Grue Gites with her family.

Leave a reply

Your email address will not be published. Required fields are marked *


  • Alison Petley
    2024-02-12 04:17:47
    Alison Petley
    please help me find a dermatologist as I have a skin condition which is getting worse, and cannot get an appointment locally until April or May,


    • Zoë Smith
      2024-02-12 17:39:12
      Zoë Smith
      Hi Alison, Your first port of call should really be your general practice doctor, who can then refer you to a specialist. You can then search Doctolib for the earliest available appointment in your area. Kind regards, Zoe


  •  Colin Allen
    2023-12-07 08:34:43
    Colin Allen
    Trying to find a Generaliste Dr local to me is hard work. My Generaliste is on vacance till the middle of January but I need a Dr now. Ok I’m due at the CHU Niort later this month but I need some help now. I could go to the Niort CHU Urgences . It can take me 3/4 hr travel with a chance of no local parking. I have a urinary problem that will only get worse and I want it dealt with. What do I do please?


  •  online patient scheduling software
    2023-08-28 12:08:52
    online patient scheduling software
    Navigating healthcare services in a foreign country can be daunting, and this guide to using Doctolib for online consultations is a savior. English-speaking doctors and virtual visits are blessings for expats in France. The comments section reflects a community of individuals seeking accessible healthcare solutions.


  •  Mel Manalo
    2023-02-24 06:28:16
    Mel Manalo
    Im looking for a generalist and cardiologie doctor please. Thank u.


  • Chris Nation
    2022-06-15 03:09:14
    Chris Nation
    I have had mixed results with Doctolib. It was useful when I needed to find a clinic doing swab tests for travel. However, the town of Torigni-s-Vire, my local town at the time, was a total blank as far as Doctolib was concerned. I only found out about the small, complete health centre [two GPs, dentist, three nurses, dietician, psychiatrist et al] by a tip-off from the pharmacy. Doctolib listed nothing. The same where I now live, Vire [14]. Doctolib has no entries for 'GPs' in this substantial town. I suppose it is the charges Doctolib makes to be listed. Whole health centres may decide to rely on the national health service listings, for no charge. When I did register with an 'English spoken' doctor, he proved to be very reluctant to speak English. His attitude was that now I was a resident in FR, I should speak FR. My medical FR is almost nil. But it is a useful resource and may improve its coverage as time goes on. By the way, the situation with dentistry in FR is dire. I have been told that the remuneration for dentists is such a poor affair that either FR dentists go abroad to practice or simply choose to train as some other health professional. A thread on an Anglophone forum I read revealed that dentists - even those with closed lists - are few and far between throughout FR. My recommendation of a dentist 30 mins away was qualified by "but he has too many patients."


  • Kameela Hays
    2022-06-14 10:28:11
    Kameela Hays
    Hellio. Very useful info .Regarding the mammogram. I had my first one by invitation in March. I received my invitation in October. It might be useful to phone more than one radiologist to find out the shortest wait. I was taken aback when the radiographer told me that the radiologist will see me after the scan. I was a bit taken aback as I.had not seen him before! It would have been reassuring to be introduced to him before I top off.! If you've never had a mammogram in France and is a bit nervous about going take someone with you for company. The results with the imaging came through the post after a few weeks.